Preorder & Cancellation Policy
Preorder Policy
At Obsesd., some of our products are offered on a preorder basis. This allows you to secure limited pieces before they officially drop and ensures we only produce what people actually want (less waste, more intentional).
How it works:
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When you place a preorder, you’re reserving an item that is not yet ready to ship.
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Estimated dispatch dates will be listed on the product page — please note these are estimates and may shift slightly due to production or shipping delays.
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You will be charged in full at the time of placing your preorder.
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As soon as your preorder is shipped, you’ll receive tracking details via email.
Cancellation Policy
Because preorders are made-to-order and contribute directly to our production runs, we cannot offer cancellations once your order is placed. This ensures fairness for all customers and helps us avoid overproduction.
Exceptions:
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If there is a significant production delay (beyond 30 days of the estimated dispatch), you may request a full refund.
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If the item arrives damaged or faulty, our standard Returns Policy applies (replacement or refund).
Things to keep in mind:
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Please double-check sizing and colour choices before confirming your preorder.
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Shipping times are estimates — we’ll always communicate if things shift.
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By placing a preorder, you agree to these terms.